Customer Experience – the New United Airlines

Coming from Charlotte, it’s rare that I fly anything other than USAirways (the only airline based here), but this week I had a chance to experience the new Continental/United airlines.  Several things impressed me….and one disappointment. First, the disappointment.  Any airline that flies commuter jets on a three hour leg, really should consider changing the […]

Singapore – Day 6

It’s a 7 1/2 hour flight on the Airbus 380-800 pictured in yesterday’s post – traveling at 80% of the speed of sound (which is just shy of 800 mph).  As expected, the service was excellent, great food, but not a lot of rest.  Given it’s the weekend I have some downtime to look around […]