Creating The Disney Experience In IT

Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]

The Technical Support Money Hole

When I was growing up my father used to refer to our boat as a hole you throw money into.  You probably have something like a boat; something that continually eats away at the bottom line.  When it comes to selling support work, there are several holes I’ve identified.  Things to avoid if you want […]

Managed Services Is Security!

Every technology company should be building and selling managed service offerings – this is the foundation of financial stability (whether traditional management, SaaS, Cloud, etc. ).  It’s the equivalent of software license renewal. If you are in sales, and your company is smart, you are being asked to sell these services.  If you are hitting […]