CRM Is Important – Does Yours Actually Work? Most of the Sales People I Coach Hate Their CRM Software… Yes, it’s been some time since I posted…not because I’ve abandoned my blog, but rather, I’ve been heads down moving to a new CRM system! For those who have made this move, you know it’s a big […]
Are you watching Salesforce.com? Marc Benioff’s “Become a Customer Company” videos on YouTube are impressive…of course, being a SFDC user, I feel somewhat loyal to what he’s promoting, but it’s bigger than that. Whenever I fly, shop, eat out, or contact a customer service rep, I am thinking about customer experience. I get tons of […]
No budget! How many times have you heard these words? “No one has budget, there’s no money to spend, we have to wait until next quarter…” So just go back to the office and tell you sales manager to hold off on selling until Q1. No problem, I’m sure they’ll understand. Meanwhile, can you raise […]
Several companies ago, one of my employees, our security practice manager, made the comment, “Eventually everyone realizes that security is the place to focus.” He is right, just about everything hings on security when it comes to technology. You can have all kinds of ROI, operational efficiency gains, etc. But if it’s not secure, it […]
High Tech Business Growth 