How Secure Is Email?

Are You Providing Email Security as Part of Your MSP Offering? Email Compromise Has Grown by %1300 Over the Past Year Over 95% of your clients intellectual capital is digital today – more than likely, 50% of that is in clear-text email. Email compromises are now growing at astronomical rates. Too many of your clients […]

Creating The Disney Experience In IT

Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]

Customer Experience Is Critical

How Quickly Are You Responding to Your Customer’s Needs… Time is important. The way you view your customer’s time just might be the most important part of your offering. Three recent interactions over the past week underscore just how important this is. Apple Has Great Support I mentioned in a post the other day that […]

Turning Your MSP into an MSSP

Adding Security to Managed IT Security is the most important part of your managed program. Last Thursday I spoke to resellers in Atlanta, sponsored by Check Point Software.  This all day event included several important updates for resellers on what to consider in your managed program.  Keeping patches up-to-date and backing up data is important, […]