Your Most Important Task This Quarter – Build a Qualified List

Do You Have a Solid List to Sell To? Not Having a Great Prospecting List Just Might Be The End of Your Business Success… If not, this one weakness may be the thing that keeps you from hitting or exceeding your 2017 goals. This post is my first post of the New Year, so let’s kick […]

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How Secure Is Email?

Are You Providing Email Security as Part of Your MSP Offering? Email Compromise Has Grown by %1300 Over the Past Year Over 95% of your clients intellectual capital is digital today – more than likely, 50% of that is in clear-text email. Email compromises are now growing at astronomical rates. Too many of your clients […]

Creating The Disney Experience In IT

Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]

Customer Experience Is Critical

How Quickly Are You Responding to Your Customer’s Needs… Time is important. The way you view your customer’s time just might be the most important part of your offering. Three recent interactions over the past week underscore just how important this is. Apple Has Great Support I mentioned in a post the other day that […]

Turning Your MSP into an MSSP

Adding Security to Managed IT Security is the most important part of your managed program. Last Thursday I spoke to resellers in Atlanta, sponsored by Check Point Software.  This all day event included several important updates for resellers on what to consider in your managed program.  Keeping patches up-to-date and backing up data is important, […]

Windows 10 – Could Be The End of Managed Services

Windows 10 Is Here – So How Will This Affect Your Managed Services Business Over the Next 12 Months? Resellers – I’m talking about the SMB VAR that has converted most of the business to managed services. There are many; if you’re a VAR, it’s you and your competition. Since the late 1980’s, when Microsoft Windows first appeared […]