Do You Have a Solid List to Sell To? Not Having a Great Prospecting List Just Might Be The End of Your Business Success… If not, this one weakness may be the thing that keeps you from hitting or exceeding your 2017 goals. This post is my first post of the New Year, so let’s kick […]
Are You Providing Email Security as Part of Your MSP Offering? Email Compromise Has Grown by %1300 Over the Past Year Over 95% of your clients intellectual capital is digital today – more than likely, 50% of that is in clear-text email. Email compromises are now growing at astronomical rates. Too many of your clients […]
Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]
Last week I met Brian NeSmith, President of Arctic Wolf out in Sunnyvale California. Great solution for small and medium business resellers who need a detection solution supporting their MSSP offering! Take 2 minutes to watch this video…this is what I’ve been preaching for the last decade. © 2016, David Stelzl
How Quickly Are You Responding to Your Customer’s Needs… Time is important. The way you view your customer’s time just might be the most important part of your offering. Three recent interactions over the past week underscore just how important this is. Apple Has Great Support I mentioned in a post the other day that […]
Why Urgent Issues On Your Security Assessment Report Don’t Sell The Next Step Have you ever wondered why the client doesn’t jump on the chance to implement your recommendations when you complete an assessment? One of the most frustrating things in the security business happens when you complete an assessment. It seems like at least […]
Adding Security to Managed IT Security is the most important part of your managed program. Last Thursday I spoke to resellers in Atlanta, sponsored by Check Point Software. This all day event included several important updates for resellers on what to consider in your managed program. Keeping patches up-to-date and backing up data is important, […]
You Can’t Afford to Ignore The Security Trends This Just May Be Your Biggest Growth Opportunity On Sept 18th Ingram Micro invited me to to present a security update to resellers. This is one of the most important messages you’ll see this year as you consider what to do to prepare for 2016. Don’t let […]
Windows 10 Is Here – So How Will This Affect Your Managed Services Business Over the Next 12 Months? Resellers – I’m talking about the SMB VAR that has converted most of the business to managed services. There are many; if you’re a VAR, it’s you and your competition. Since the late 1980’s, when Microsoft Windows first appeared […]
Uptime – Something Every Client Needs The New York Stock Exchange was down this week! How many people lost money, or at least lost sleep over this? United Airlines had 1400 delayed fights and 76 cancelation in just one hour this week – all due to down time. Remember the old phone system? It was always up. […]
High Tech Business Growth 