Kicking Off The MSP Relationship

Retention and MSP Business Today I’ll be speaking to resellers (sponsored by Ingram Micro) on the topic of MSP retention. There are many reasons why clients move on – one of the biggest is CONNECTION. Are you in touch with your clients every month? Join us today at 1 PM ET <<< Click to Grab […]

Digital Money – My Next Book

Block Chains, Cyber Currencies, and The Value of Data Digital Money, my next book, should be out this summer! If you’ve read Data@Risk, this is the update…for the past seven years resellers have used Data@Risk as a tool to educate business leaders (prospects and clients) on security, moving them to change their strategy. That was 2009. It’s […]

Retention and Growing Your MSP

Are Your MSP Clients Staying? The Average Stay is 5 Years According to Those Deep Into the MSP Offerings So how do you keep clients longer, or avoid having even shorter retention. If you could stop just 5% of your clients from leaving – increasing their lifetime value by one of more years, you would see an […]

Digital Money

Are You Following Cyber Currency Trends? Not only is money becoming more digital – data is becoming more valuable. This is the topic of my new book, Digital Money, due out this summer!  If you’ve wondered why my blog has been inconsistent this quarter – it’s because I’m heads down at my local Starbucks, writing […]

Newsletter Marketing

We’ve Re-engineered Our Newsletter…Why? How Many People Are Reading Your Newsletter? And How Long Does It Take To Write It? What about yours? Do you have a monthly newsletter?  Chances are you do. You might even have a blog. Does anyone read your letter or your blog? If you’re selling technology or IT Management,…or security, […]

Creating The Disney Experience In IT

Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]