Losing Big on Managed Services and Staffing

Here’s another example of losing big, this time on scheduling with managed services or staffing. The client asks to have someone on site full time.  This is a great deal as it represents recurring revenue.  They can’t afford a full time IT person (or perhaps project team member), so they contract with you to have […]

SMB Sound Bites

Soundbites that matter!  If you call on SMB clients, knowing some of these facts may help you make your case.  Of course, we learned from “Made to Stick” (One of my favorite marketing books) that analytics won’t move  customer to buy; however, from the House & the Cloud, you know that soundbites can be used […]