Sales People Must Become Consultants in 2011

Old School Selling Product knowledge used to be a key part of the sales role.  “Tell me what you have, how it works, features, benefits, etc.”  Google has changed all of that.  Today the purchase starts with Google.  Since most high-tech sales are done by referral and lead follow-up, the prospects tend to be people […]

Leverage the Competition

I’m amazed every time I fly.  The flight attendant thanks us, saying “We know you have a choice.”  The fact is I don’t really have a choice because I live in Charlotte.  And I can think of numerous cities I’ve been to that don’t have a choice either.  Generally there is one airline that works well […]