I just returned from a doctors appointment – as usual I brought one of my kids with me. It’s always an educational experience. Sometimes there’s a biology lesson, other times we get some health insight. Today was more of a business lesson. Several things we can learn not to do in our business… 1. Don’t […]
When I have a great sales experience I take note! How often does a sales person do a great job calling on you? We’re all selling, learning how to sell better, etc. But sometimes its fun to be sold to, just to see how others are doing as they do what we do…today was one […]
When the customer says, “Can we resolve this”, don’t say “No” before checking into it! Imagine how silly the American Express Customer Service Rep looked on a call with my daughter this morning. Last year my daughter and I approved a small purchase of a planner – not realizing that American Express was signing us […]
