Two posts ago I was writing about some customer service issues I had with Sears. This topic deserves one more post to bring to it to closure! While out on my planning trip this past week, my son brought this compressor to a friend’s house. It turns out that a capacitor used to start the […]
How do you get people to attend your next marketing event? Recruiting attendees for your next marketing event may not be as simple as it looks. The tendency here is to assume that you know how to do this, and when everyone seems too busy to get involved, to assume that a call center is […]
A few weeks ago I wrote about my vaporizer and how we climbed the ladder to win the free replacement…it was exhilarating and yes, I did get many positive comments on the post! Today let’s look at how to lose…and learn from it. Last night I nearly had a heart attack when I realized that […]
How do you win – you need a strategy. Yesterday I called customer service to have two warm-steam vaporizers replaced. This is the 3rd or 4th time these units have had to be replaced over the past seven years – but they are lifetime warranty. The problem is, they require a $25 dollar fee (each) […]
