Are You Welcoming New Clients?

  Making Your Client’s Feel Welcome Just Might be The Easiest Way To Establish Value Quickly One of my clients recently joined NewsletterPro – The newsletter service I wrote about a few days ago.  When he signed up, they welcomed him. First step – getting Shaun Buck’s Book. It’s free – but when you order […]

Creating The Disney Experience In IT

Are Your Customer’s Getting The Disney Experience? Retention with any form of managed services depends a lot on customer experience. No one can argue that Disney hasn’t been a leader when it comes to attracting people – and building loyalty. Yesterday I had the privilege of interviewing Vance Morris as part of our monthly SVLC […]

Amazon’s Cyber Monday Hoax

Black Friday, Cyber Monday – How Are You Treating Your Best Clients? It’s the Christmas Season! Over the past few years I’ve avoided the lines by doing my shopping online. Last year my wife and I went to the mountains for the weekend, stayed in a cozy hotel in a small town, and did our shopping […]