Become a Customer Company

February 28, 2013 — 1 Comment

Are you watching Salesforce.com?  Marc Benioff’s “Become a Customer Company” videos on YouTube are impressive…of course, being a SFDC user, I feel somewhat loyal to what he’s promoting, but it’s bigger than that.  Whenever I fly, shop, eat out, or contact a customer service rep, I am thinking about customer experience.  I get tons of feedback requests, but so often, no matter what I write, good or bad, there’s no response.  It’s like, no one is actually reading my input.  Watch this video and look at what SF (and other customer focused companies) is thinking about…it’s not about your product anymore.  Maybe it never was….

© 2013, David Stelzl

Advertisements

One response to Become a Customer Company

  1. 

    Interesting Video – Definitely something to “think” (and pray) about – given the electronic era we live in…constant connections and availability can be good or not so good – depending on how it’s used and what it’s used for.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s