1. They improve the client’s position – a business level improvement.
2. Product is never the business driver; it is simply a tool being used in the improvement process.
3. Money is not at the center of negotiations, likelihood of successful improvement is.
4. Discovery is an integral part of the selling process; fees are not quoted until the project is understood.
5. The discovery process involves both technical and business people, and the sales person is intimately involved with each business discovery meeting.
6. The primary targets involve people who have predictable needs, not those shopping for widgets.
7. The projects show specific improvements in operational efficiency, risk levels, competitive advantage, or return on investment. They are measureable and understood before the project is sold.
8. High-end consultants and engineers are part of the delivery process.
9. Projects are sold with a scope of work, not quoted as a line item with an associated discount.
10. They consider business people to be their peers, not IT.
11. They are continually learning, investing time in reading, and attending educational offerings.
12. They differentiate their offerings with intellectual capital, not discounts.
© 2010, David Stelzl