Resellers, VARs, Solution Providers, and Channel Managers – this is an important lesson on the profitability of services. While your (or your partner’s) services may be very profitable, they may not be as profitable as they seem. As the market has commoditized, I’m seeing far more short product/install contracts…less consultative, long term engagements. This is particularly true in the mid and smaller markets. What is the result.
Listen and see how calculations on profit, gross profit, and net profit are sometimes confusing. To the sales rep, all GP is good – you get paid, right? To the person with P&L responsibility, the numbers don’t always add up…I frequently run into people who initially think they have strong services margin. When I show them how to calculate it, we find profits to be much lower apart from the product sales.
© David Stelzl, 2010