Whether it\’s LPI, Zenith, Nable, or one of the many platforms available out there, it\’s really your technical knowhow and your ability to lower the impact and likelihood issues your client may face. Yesterday was just one more example of total incompetence with the big players. Heading out on a four day trip, I opened up my laptop in the airport in hopes of getting some work done between flights. All of the sudden my wireless broadband card will not connect.
Verizon tests my connection and says everything is ok on their side and then actually takes a proactive step and gets Dell on the line (something I never expected). Then after the usual computer troubleshooting 101 drills, the Dell tech decides we need to reinstall my entire system from the disks sent with the laptop. That\’s right, not reinstall the driver for this wireless card, but actually rebuild the entire system. I\’ve already told him I am sitting in the airport, but he actually asks if I have the disks and can save my data to a thumb drive! How hard is it to beat this kind of competition?