A Word on Customer Service

January 20, 2009 — Leave a comment

No kidding, I sent my latest Making Money with Security® workbook to my printer last week, a 66 page workbook, and there was a typo on the front cover.  The document was in PDF format, ready to print.  This morning I get a message from one of the operations people at Color Visual Concepts telling me that my book has a word misspelled.  They’ve already made  the change, attached the new PDF cover to the email, and are printing to get it done and delivered on time.  This is the kind of customer service you just don’t see any more.  Most of us  would have notified the client, asked them to change it, and then print. Of course this might have created a deadline issue…something to consider.

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