Comments for Dave Stelzl's Blog http://davidstelzl.com Building an effective value proposition Tue, 21 Feb 2012 22:00:16 +0000 hourly 1 http://wordpress.com/ Comment on Selling Your Way Out by Landy Chase http://davidstelzl.com/2012/02/21/selling-your-way-out/#comment-1164 Tue, 21 Feb 2012 22:00:16 +0000 http://davidstelzl.com/?p=2252#comment-1164 Great point Dave. Keep up the good work.

]]> Comment on How Not to Handle Customer Service by Compressor Aftermath « Dave Stelzl's Blog http://davidstelzl.com/2012/01/12/how-not-to-handle-customer-service/#comment-1124 Tue, 24 Jan 2012 16:05:01 +0000 http://davidstelzl.com/?p=2148#comment-1124 [...] Two posts ago I was writing about some customer service issues I had with Sears.  This topic deserves one more post to bring to it to closure!  While out on my planning trip this past week, my son brought this compressor to a friend’s house.  It turns out that a capacitor used to start the motor had a cracked housing.  My friend was able to repair the housing without purchasing any additional parts, and I am back in business for 0$.  That’s right, my 230 something dollar quote from sears was fixed by a friend without replacing to motor, and without replacing the capacitor (if you read the post, you recall that Sears simply left me a message saying “My motor had to be replaced for $235). [...]

]]> Comment on Thrashing by Jeff Doubek - Day-Timer Spokesperson http://davidstelzl.com/2008/10/23/thrashing/#comment-1116 Tue, 17 Jan 2012 14:49:39 +0000 http://profitprogram.wordpress.com/?p=17#comment-1116 FYI: Read the Day-Timer post on using a “grass catcher list” here  http://daytimer.wordpress.com/2011/11/28/dont-forget-this-one-important-list/ (I wrote it)I never heard the term Thrashing before, but I’m going to use it going forward. Thank you for the great insight.

]]> Comment on Customer Service: Don’t Make Your Customers Threaten to Leave Before Acting by themanagr http://davidstelzl.com/2011/12/12/customer-service-dont-make-a-fool-of-yourself/#comment-1101 Sun, 08 Jan 2012 21:58:25 +0000 http://davidstelzl.com/?p=2110#comment-1101 Great point. Customer service is too often seen as just having warm bodies available to answer phones, listen to a customer complain, then get them off the phone…as quickly as you can.

There’ s not too much of a focus on taking care of issues, fixing problem, helping people, getting people value from the service they’re getting.

I read about a similar experience in service: http://www.themana.gr/customer-service/customer-service-isnt-answering-phones-its-doing-the-right-thing/

Customer service isn’t just answering the phone. It’s thinking and doing the right thing.

]]> Comment on The Name Collector by Grady Offutt http://davidstelzl.com/2008/11/11/the-name-collector/#comment-1100 Sun, 08 Jan 2012 21:07:24 +0000 http://profitprogram.wordpress.com/?p=64#comment-1100 Really appreciate you sharing this blog post. Want more.

]]> Comment on Making Money w/ Security Day 1: Sound Bites and Social Media by Tom Brown http://davidstelzl.com/2012/01/05/making-money-w-security-day-1-sound-bites-and-social-media/#comment-1090 Thu, 05 Jan 2012 19:16:02 +0000 http://davidstelzl.com/?p=2142#comment-1090 Great post Dave. I make a point to my clients to mention the potential security problems the Social Media can create for their business. Anytime a business does ANYTHING on the internet, security must be part of the transaction in some shape or form.
Good Stuff

]]> Comment on Customer Service: Don’t Make Your Customers Threaten to Leave Before Acting by Dave Stelzl's Blog http://davidstelzl.com/2011/12/12/customer-service-dont-make-a-fool-of-yourself/#comment-1081 Tue, 03 Jan 2012 16:19:47 +0000 http://davidstelzl.com/?p=2110#comment-1081 Thanks for commenting!

]]> Comment on Customer Service: Don’t Make Your Customers Threaten to Leave Before Acting by Louise Byers http://davidstelzl.com/2011/12/12/customer-service-dont-make-a-fool-of-yourself/#comment-1078 Tue, 03 Jan 2012 04:31:08 +0000 http://davidstelzl.com/?p=2110#comment-1078 Ola! Davidstelzl,
Interesting Post, A few months ago I went to see the film Coco Before Chanel with my Belgian girlfriend, Susan, who was hugely excited to see it.

Unfortunately, the slightly idiotic girl behind the counter gave us two tickets for Transformers 2 – something that only dawned on us when we noticed the large robots and explosions on screen instead of sophisticated French drama.

I was infuriated. And even worse, it turned out we had missed the first fifteen minutes of Coco BC.

I protested to the manager, and demanded a full refund for both tickets with complimentary refreshments. He simply shrugged and made excuses – ‘that’s not possible, sir’, ‘your ticket was valid for that performance sir’. That’s all. In a bid to wake him from this slumber I slapped him (very lightly) with the back of my hand.

In an overly aggressive response, he swore and cursed and threatened violence upon me and my girlfriend.

They call that ‘good customer service’. Whatever happened to manners? I’m still utterly appalled.
Kindest Regards

]]> Comment on I’ve Finally Made it To Kindle by John http://davidstelzl.com/2011/12/15/ive-finally-made-it-to-kindle/#comment-1050 Fri, 23 Dec 2011 20:04:05 +0000 http://davidstelzl.com/?p=2119#comment-1050 Hey Dave Stelzl’s Blog i like your blog well done!

]]> Comment on Proposals and Fees – Two Areas That Need Attention by Dave Stelzl's Blog http://davidstelzl.com/2011/12/02/proposals-and-fees-two-areas-that-need-attention/#comment-982 Fri, 02 Dec 2011 18:00:38 +0000 http://davidstelzl.com/?p=2097#comment-982 Interesting Michael – if anyone has time to try this out, I’d be interested in what you find…

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