Archive for the 'Sales Strategy' Category

20
Apr
12

Ingram Micro Advanced Technology Webinar – Speaker David Stelzl

Did you attend the Ingram Micro Advanced Technology Webinar on Accelerating Security Sales using The House & the Cloud?  We had nearly 300 registered for this event yesterday…if you missed it, or if you didn’t know about it, Ingram Micro did record the session and has made it available online.  Here’s the link for the playback:

CLICK TO HEAR DAVID STELZL’S HOUSE & CLOUD PRESENTATION

Don’t forget, you can also request a FREE copy of the House & the Cloud Book here…(CLICK), and there is also a live audio program available on how to sell using the House & the Cloud sales model (CLICK and scroll down to the MP3 on Executive Selling).

In this session we covered several important topics including:

  • Problems with the current approach resellers are taking to both sales and marketing.
  • The problem with most assessments – which leave the sales person with little hope to sell follow-on project and managed services business.
  • The problem with most sales presentations – leading to boring company overviews that drive your audience to their Blackberries and iPhones rather than listening to you.

From there we moved into several concepts that build a strategy that will lead you up the ladder, into your decision makers office.  We talked about how to get to the right people and what to do when you get there.  In the end, there must be solid justification.  Listen in and see what I am talking about.  Thanks for listening!

 

© 2012, David Stelzl

 

09
Mar
12

Why Are We Exchanging Business Cards?

More Sales Wisdom

Why are sales people constantly exchanging business cards?  We do this even if we already have the other person’s card, and often when we already have them in our database. Here is something you can do to make this simple act take on new meaning…

Every business card handed to me represents someone who can help build my business, but my first thought must be, “How can I help this person?”  If I can provide something to them of value, a relationship begins.  At first it is not always obvious what that “helpful” thing will be, but it is up to me to find it.  It is also not yet clear as to whether this person is a prospect or just knows one; both are beneficial and one of the two is almost always true.  In all cases, my goal is to position myself as someone with a desire and willingness to help.  In the best possible scenario, it becomes clear in that first interaction that there is something I can provide.  Perhaps it is information, such as the title of a book or an article I will pass on through email.  If it is something I can send them, this creates and “action item” which gives me permission to reconnect on a future date.   If I give them something right there on the spot, such as a book title, I now have permission to follow up with them to see how the book might have helped.  In both cases I have earned the right to continue the relationship.  Once I know what they need, I write this on the back of the card as a reminder to follow up.  I find this is far more helpful than simply exchanging cards as a courtesy, and it helps make the connection when that person sees me make the note.

© David Stelzl

08
Mar
12

Trashing Business Cards

What do you do with the business cards you collect?  I throw mine right in the trash; well, first I enter them into salesforce.com, and then I toss them.  In my sales training workshops I often ask the attendees how many people keep their cards. It’s amazing how many do.  I think they are seen as some sort of trophy.  Despite the electronic filing systems, iPhone card scanners, and Vcard technology, people like hard-copy cards.

If you’re like most, you bring home a stack from each event or trade show, sit them on your desk by the phone, and when there’s nothing else to do, you flip through them, like a stack of prized baseball cards, dreaming about business opportunity.  Deep down, you admit to yourself that these people won’t remember you if you call them right now.  They probably threw your card in the trash when they returned from the meeting.  But these cards represent opportunity, and the higher up these people are, the more prized these cards become.  The question is, what will you do with them, to turn them into business?

© 2012, David Stelzl

05
Mar
12

RSA 2012 – Was it Worth Your Time?

RSA was in full swing last week – did anyone attend? I guess the big question is, if you went, was it worth going?  Most of the material presented at RSA, based on past shows, is now available online…however, the networking opportunity can’t be beat.  Granted, if you sit on the vendor side, writing security software or  manufacturing a security product, you should be there; but only if you can afford to be there with a big enough booth to stand out.

For most, a trade show like this is a waste of time – I know, some people reading this are going to react, thinking I am crazy.  It’s expensive and time consuming, but if you sit on the solution provider side (Code word for VAR in most cases,) you probably won’t see any significant ROI in the coming months.  However, there are ways to make this investment worth the time and money.  Armed with a plan, an event like RSA might be just the thing – after all, there are thousands of potential prospects gathering for one thing – to learn about technology, with technology people.

In a recent coaching session I was working with a client on this very thing.  Where else can you meet thousands of prospects for the cost of a plane ticket and a hotel room – perhaps some food and a visit to Starbucks?  With the right  strategy you just might meet some very important contacts.  In this case, the client I am working with is running the company.  That’s important because most sales people sell into a small territory, meaning they probably won’t meet any significant prospects in their personal territory unless the region they cover is big.  My client, in this case, covers the world, so he’s in good shape.  So how did we make this a worthwhile investment?

We started out by developing his advisory positioning statement  (this comes straight out of my book, From  Vendor to Adviser).  Rather than setting up expensive booths for his small company, we created a compelling guidebook designed to help companies securely leverage social media in their sales and customer service programs (which fits in well with his offerings).  Armed with this informative document, my client positioned himself wherever people gather – at a trade show this usually means sitting in the eating areas and coffee shops (another excuse to visit Starbucks), reading or responding to email, while keeping an eye out for those he might want to engage with.

If you’ve been to many trade shows, and most of us have attended one too many, you know people tend to throw everything in a bag, with plans to sort it all out when they get home.  Of course, most never get around to it, so the cards get lost and the contacts go to waste.  In this situation, our plan did not rely on handing out cards, but rather collecting them with an offer to send our new contact an electronic copy of the guidebook.

It worked!  My client met numerous people, connected at a deeper level with several, and ended up talking for over an hour with a couple of very large companies – with some great potential for follow-up project work.  In the end he landed at least five very significant meetings with strong possibilities for future work.  In fact, two of them represent software houses that have the potential of feeding his company a never ending stream of subcontracted programming work – recurring business that will last as long as he demonstrates unbeatable value.  It’s his to lose.

Collecting names in exchange for value greatly improves the chances of moving to the next level in the relationship.  Now we just need to make those follow up meetings worth attending – new business is just on the other side.  Start preparing now for your next trade show, and plan for a big return on investment.

© 2012, David Stelzl

15
Feb
12

The One Day Sales Cycle

I just got off the phone with an excited client – owner of a solution provider company in the north.  He called just to tell me about his one day sales cycle - about a month ago his team did an event, targeting asset owners, focused on assets, revolving around risk and security trends and threats;  the sames stuff I have been writing about since I started this blog.  Yesterday, he and his sales rep went in to meet a business owner who attended the event.  They have never met with this business owner – he is pretty much a cold prospect, except that he did attend the event.

The Aftermath

1. They discovered in their meeting that his company is required to meet PCI compliance regulations – however, following my training workshop guidelines, they asked anyway; “What are you trying to protect?”  The answer was somewhat surprising – The owner knew his company was out of compliance, and in fact,  is paying a monthly penalty for it; but he doesn’t care.  His real answer led them to the deal.

2. They “focused on the assets” – went through the discovery process I outline in my new book, From Vendor to Adviser, and identified his major areas of risk.

3. They could have done an assessment, but he was ready to buy.  So instead of moving ahead with the assessment, they listened, learned, proposed, and closed, all in the same day.  It took them one hour to go from not knowing anything, save the prospects name, to getting a signature.  This is smart business.

I am looking forward to today’s Making Money with Security Workshop – starts at 1:00 ET.  If you didn’t sign up, there may be a seat or two left:  Check it out at http://makingmoneywithsecurity2.eventbrite.com/

© 2012, David Stelzl

17
Jan
12

Where’s the Plan

I’ve written before, no plan is a plan to fail.  It’s January – the start of the year for many.  And even if your company isn’t on the calendar year, chances are you think about your income that way.  Do you have a plan to grow this year?

Most of the people I ask, don’t really have a plan.  Instead, they have put together a budget (which is not a bad start), which details what will be spent to keep the business running, and calls for a certain quota on sales.  If the sales numbers are not met, the budget will not produce the expected profit.  Half way through the year, managers will be sitting around wondering why they are not hitting their numbers, and hoping to make it up in the second half.  This is not a plan.  This is not a strategy.

Some companies will have an annual kick off meeting.  Many companies are doing that this month.  What will they accomplish?  If they focus on product training, sales number reviews, and parties, I will be a waste of time.  No one will remember these things as the year begins.

This week I am headed out to my company planning meeting.  It’s a time to look back at what was accomplished, what went well, and an honest assessment of what did not go well.  It’s a time to review who performed and who didn’t.  In my case, the number of employees I have makes that easy, but for most, it’s an important and difficult step.  It’s a time to consider what must change in the vision of the company, the mission you carry out, and how you are approaching the market – it’s strategic, not tactical.  This should be taking place on a business level as well as on a personal level.  It involves setting the high level goals with a plan to meet them.  It means going beyond the dream of hitting a certain number and figuring out how it will be met.  It also means getting rid of dead weight – things (or people) that don’t produce fruit.  This year I will spend four days on this process – why?  Because it’s likely the most important thing I do all year to make sure I am headed in the right direction.

© 2012, David Stelzl

04
Jan
12

Anonymous – Expect Security Issues to Dominate Headlines

Anonymous strikes again (read the Article)…if you look through news articles on technology in 2012, most likely you will find Apple, Google, and Anonymous dominating headlines…at least on the business side news (e.g. Wall Street Journal).  Of the three, most of us stand to capitalize on security news more than Apple or Google, unless you work for the latter.  Do you have a plan for 2012 that leverages security trends?  You should.  Of all my clients, those specializing in security experienced the greatest bottom line growth.  Areas to consider:

1. Companies that offered managed services with a security slant (Messaging), grew the most.  When I say “Grew”, I mean, profit.  Who cares about top line growth?  Manufacturers and very large resellers who are publicly traded, perhaps, but for the traditional reseller and even small, privately held manufacturer, gross and net are more important.  Managed services, is always a “security” sale (but often not treated as one), and is the key to developing financial stability.

2. Assessments where also a hot topic.  In my latest book, From Vendor to Adviser (which is doing very well since it’s release in late December – buy it here), I discuss the need to move into a more consultative approach using discovery and assessment strategies.  Clients who have made this a core part of their business development strategy are building business faster and more profitably than any other group of clients I serve.

3. Marketing events continue to produce strong results!  Lunch & Learn marketing has been around as long as I can remember,  yet few can tell me how they are benefiting from these expensive and time consuming events – with the exception of those engaged in security.  We continue to get large audiences, executive level attendees, and a very strong sign up (Conversion) rate – averaging 75%!  Still, companies continue to try other things, looking for diversity and point product selling.

Today we kick off the first 2012 Making Money with Security workshop! (You can still sign up – starts at 1:00 PM). I am looking forward to exploring all three in detail.  Those that master security sales, will win in 2012.

© 2012, David Stelzl

18
Nov
11

From Vendor to Adviser Webinar Follow Up

Preorder Now!

A couple of key points from today’s webinar:

1. The discovery process deserves some re-engineering.  It is by far the greatest accelerator you have once in the account, and is the thing that will take your team from being a vendor, to being seen as a strategic adviser.  Don’t miss this point – don’t assume your consultants are fine doing what they do.  Make this part of your company great, and you will beat the competition.

2. Every executive relies on advisers – in areas of legal advice, health, financial, and perhaps marriage, spiritual, and who knows.  Who is advising them on the the proper use of technology?  It could be you…but do you command the same respect they give to their investment advisers?  You should…

3. The discovery deliverable is your ticket to “really big” business!  Make sure it is great…spend some time on this.  Don’t just write it, get advice on it, hire a writer if you have to – but pull together a sample that clients can’t refuse – then equip every sales person with a copy and teach them what to do with it!

If you missed this session, let me know and I will tell you how you can get a copy of the recording…

© 2011, David Stelzl

14
Nov
11

I Just Received an Exciting Offer By Phone!

I just received an exciting phone call from a computer, letting me know about an amazing healthcare offer that I don’t want to miss!  Should I buy it?  I have received several offers from outbound marketing companies in the past who provide these computerized calling services…I don’t know what their success rate is, or what market this approach does well in, but given the number of times I get routed to vmail when calling on a client, I can’t imagine taking a call from someone’s vmail (at least that’s what these calls  remind me of.)

If you have an opportunity to buy into a subscription that does this type of marketing, pass on it.  This is not the kind of marketing that typically does well for high-involvement sellers.  On the other hand, if you have received measurable success using this approach, I want to hear from you!  It could be that I am wrong about this – if I am, I want to know it!

© 2011, David Stelzl

21
Oct
11

Important Point From My Session In Las Vegas

Day 2 - Las Vegas

In both sessions I conducted this week, speaking on the power of the discovery process and how to leverage it to expand deal size, I polled the audience on a very important question; “How many of you believe  the decision makers are reading your assessment reports?”  Almost every attendee responded yes to the question – “Are you conducting assessments?”  Only 1 or 2 out of nearly 100 believed decision makers where reading them.

Sadly, a handful of attendees didn’t see this as a problem!  I asked them to relate this deliverable to a prospectus that might be used for investments.  The purpose of conducting an assessment, in most cases, is to find the issues and persuade the company you are working with to take action.  If they don’t take action – you’ve failed.  In other words, if there are indeed, urgent issues discovered, and there almost always are, then when the company fails to take action, they are missing something big.  You, being the one who really understands the issue, must see it as your responsibility to show them why it is so important, and how it should be addressed.  If IT people see it, but those responsible for budget don’t, what good is it?

So why do so many of these documents go unread?  Simply because they are assembled without decision maker involvement, and written without decision makers in mind.  Take a look at the documents you are writing (or which are written by your team) and ask yourself, “Would my business level clients be interested in this, or would they even understand it?”  If the answer is, “No,” some re-engineering is needed.  For those who still don’t see this as important, perhaps a wake up call is needed.

© 2011, David Stelzl




Free Book

Subscribe by Feeder

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 263 other followers

My Twitter Profile

Order Now!


Follow

Get every new post delivered to your Inbox.

Join 263 other followers