Archive for the 'Marketing' Category

22
Mar
13

Bangalore India Day Three: Business Case vs. Emotional Response

SEs in Bangalore

SEs in Bangalore

Is your business case enough to justify the sale?  We completed our second day of systems engineering sales training in Bangalore India yesterday.  On the first day (read about it here) I taught on security trends, identifying the need, accessing the right people, and building justifications through assessments (or a change in the discovery process).  Today we spent our time on presentation skills and building various components of a presentation.  We crafted verbal responses to questions like, “What do you do?”  and “What is your company doing in the area of security?”

The Business Case

Somewhere along the line we’ve been taught that the business case is enough to justify the sale – of course you need a business case.  You don’t want to be selling technology to someone where no real need exists.  That would violate the very definition of Trusted Adviser.  But is it enough?  It’s not…

Great Motivational Speakers Understand How to Sell

Think of all the great motivational speakers.  The speakers that get their audiences eating healthy, starting a new diet to lose weight, or taking up running or some other regular exercise program.  Is their recommendation needed?  Of course it is – but most of their listeners where already aware that a good diet or exercise was recommended.  Everyone knows that eating yummy desserts every day, living on fast food, and sitting around all day are just not healthy…was it the facts and figures that motivated that attendee to action?  Of course it wasn’t.  It was the stories, the emotion, the energy generated by the speaker’s passion that pushed that lethargic individual into action.  It may not last unless a real heart change has occurred, but while the emotion is high – new resolutions are made.  That explains why it is helpful to continually fill your mind with the right stories, movies, books, and social encounters.  A constant source tends to keep that emotion going – driving the will to make better decisions.

Good marketing and selling does the same thing.  It identifies real needs among real people, discovers viable alternatives, and sets a path before the buyer. But then it encourages the right actions through an emotional response.  By the way, deceptive marketing does just the opposite.  It identifies something that a company or person wants their audience to do that just isn’t wise – like taking up smoking; and then encourages an emotional response by making that person think they’ll be happier, sexier, more desirable, more popular, or more independent.

If you’re selling – make sure your product fits the first category – a wise direction for people with a certain need.  Find those people, and start working on your story.  At this point I’d point you back to Simon Sinek’s excellent video on Starting with WHY.

© 2013, David Stelzl

 

20
Mar
13

Bangalore India Day One: ROI on Training SEs

747 Frankfurt to Bangalore

747 Frankfurt to Bangalore

I arrived this morning at 2 AM in Bangalore India – I’ve spent the last 9 hours on the plane to the left, a 747 Lufthansa aircraft (traveling from Frankfurt to Bangalore).  Note, that’s after spending 9 hours traveling on a USAirways Airbus 330, Charlotte to Frankfurt.  Tomorrow I will be working with SEs from Cisco Systems on executive level conversations around information security…everything from global cybersecurity trends, to creating justification, to presentation skills required when engaging executive level audiences.

Two Wall Street Journal articles grabbed my attention while laying over in Frankfurt yesterday.  One on the importance of training your employees, the other on the need for better presentation skills when working with executives on information security issues.

The ROI on Training SEs to Sell

The article on training didn’t concern SEs – however it did say that today’s employees, especially those with more desirable skill-sets, are going to demand further training.  Everyone wants to grow, everyone wants to improve – at least those employees worth keeping.  It’s a sign of poor character to accept the status quo.  The writer went on to say that the promise of training is important when trying to attract the right people to new jobs, and that attrition is significantly reduced when training is regularly offered.  My focus on the SE is just an observation.  It’s been my experience that SEs tend to like sales training.  They get the technology – and of course they want to continue to grow that, but adding the ability to sell to their resume is a big boost to their value. The person who is both tech-savvy and knows how to sells is rare and desirable.

A seat with a view

A seat with a view

When I teach sales classes I find that SEs are often more attentive, and more serious about learning the content than any other group of people attending.  I’ve seen some very technical people become superstars overnight simply by learning how the sales process works, and how marketing science is almost exactly the opposite of the way an SE tends to approach a sale.  When a technical person’s eyes are open to the influence they can have, simply by changing a few things about the way they approach sales, a powerful transformation begins to take place.  Both resellers and manufacturers of technology would do well to invest more into their SE’s training programs – specifically on sales and marketing strategies.  In fact, I know of two very successful resellers who have grown significantly, without the addition of more sales people, simply by empowering their SEs through this type of training.

An added benefit is that it helps sales people work more closely with their SE team on the sales process.  When both parties understand where the conversation is going and what it will take to close the sale, they stop stepping on each other’s toes in the sales process.

Board Level Presentations Have to change.

The article on Board-Level Presentations was specific to information security – the topic we’ll be addressing over the next two days.  Really, this applies to all executive level management.  The bottom line was that executives and board members need to know about security.  However, when IT people, and even CIOs and CISOs  approach these discussions, they tend to go into too much detail (according to the article).  I was excited to see that the very graph I use in my book, The House & the  Cloud, was described in the article as “What they need to know”.  I’m talking about the “Impact vs. Likelihood” graph. In my Making Money w/ Security workshop, I refer to this graph as “The Most Important Part of The Assessment Deliverable”.  Almost nothing else is needed other than some basic descriptions of what goes on the X and Y Axis of this graph.  If the technical part of the organization (or more importantly – you) could figure out what assets belong on the X-Axis (the high-impact applications), and how high on the Y-Axis to put them (the measure of likelihood – how likely the organization is to experience a breech or loss of data), executives would know what decisions must be made.  Of course they will need to believe your data is correct – but that’s the definition of Trusted Adviser – trustworthy and able to advise – as stated in my more recent book, from Vendor to Adviser.

My seat for 9 hours

My seat for 9 hours

On Friday this will be the topic of discussion in our SE workshop.  We’ll learn how to take the raw data and put in into this format – and then, more importantly, how to present it.  This is something every company that specializes in cybersecurity offerings should be doing.

© 2013, David Stelzl

13
Mar
13

LinkedIn – Are You Looking for New Clients or a New Job?

linkedin_cloth

 

Staying in Touch w/ LinkedIn

LinkedIn is a great tool as far as I am concerned.  It allows me to connect with old friends, people I’ve lost track of over the years, and to establish new contacts without having to remember to get cards from everyone.  When people leave a job, I know about it, and when I meet someone in a meeting, I can learn more about them online.  If you’re in sales, you need a LinkedIn account – but I think most people know that.  What you might not be thinking about is, what is your LinkedIn profile for  -who is your audience and who did you write for?  In other words, do you have the right message on your current profile?

New Job vs. New Client

The answer should vary.  There will be times when you need a new job.  If that’s the case, you probably want to rework your summary and job descriptions to match what an employer would be looking for.  However, that same information might not be the best value proposition for meeting new clients.  For instance, you do want your prospective employer to be reading about your sales achievements – but when talking to prospects, it’s better to highlight your ability to advise people on specific technology decisions and to communicate your value as an adviser to a client.

Is Your Profile a Resume?

Most of the LinkedIn profiles I review read like a resume – they tell a story of sales achievements.  I read things like, “Made presidents club, or achieved 2X of my quota.”  Something tells me that your prospective customer doesn’t care about that.  If you have a good job, change your LinkedIn profile – tell people what you are doing to meet needs.  Share areas of expertise, interest, and helpfulness.  State your customer facing mission, sound helpful, and communicate your core areas of expertise.  This is what your upcoming meeting participants want to know.

Also, remember that LinkedIn is searchable.  Using key words such as vendor product names and technology trends like “Big Data” can help others find you in an overcrowded marketplace.

How to Speak – Be Social

Speak in first person – since this is not a formal resume, don’t make it into one.  LinkedIn is social media, so be social.   Share what you are passionate about.  If you’re on your way to a meeting – chances are  people will be looking you up before you arrive.  What would you like them to know about you?  It’s always helpful to have some content out there that generates discussion.  Consider filling in your favorite books, activities, and other personal items that allow people to connect with you.  Of course you want to avoid giving out personal information, but if you’re in sales, you need enough to advertise yourself.

But don’t blow your own horn.  If you sound like a know-it-all, you’ll turn people off.  If you have done some great things, it will be evident in the stories you share – but constantly tooting your horn can be annoying.  If you have publications or credentials, you want to list them, but you don’t need to say, “I am the best”.  Everyone knows you wrote your own descriptions, so there is not use is write accolades in the third person.  When I read, “Bob is customer driven, responsive, and ….”.  I know Bob wrote it…so now I am thinking, wow, Bob really likes himself.  But, Bob also sounds like every other sales person.

I’d rather read something like, “I believe my client’s deserve my attention…I believe there are better ways to make this or that happen, etc.”  What do you believe, and how do you live it.  These core values may be some of the best value you can write about.  Write it, live it, prove it, and get your references to endorse it.

© 2013, David Stelzl

13
Feb
13

Business Owners and IT Leaders In Lexington Agree – Better Security Is Needed!

Lexington Airport

Lexington Airport

Yesterday I met with over 60 business leaders in Lexington Kentucky, representing more than 40 companies, along with NetGain Technologies and representatives from Cisco Systems…I shared with them some of my major concerns in the area of cyber security for the coming 12 months.  Studies show that over 80% of small business leaders are not concerned with security, feel they are pretty safe, and consider the Internet a critical part of their IT infrastructure.  Yet, nearly the same number have no formal security plans, have no way of detecting an intrusion, and worse, 90% of Visas reported cyber incidences come out of small business.

At the end of our session, NetGain extended an offer to provide a some simple tests that would allow their guests to see if they have been under attack.  The FBI tells us that it is often more than 14 months before this type of intrusion comes to light – often too late to recover. Some simple diagnostic tests can often prevent a disaster down the road.  Just about every attendee agreed that this was a necessary next step in the right direction – over 70% scheduled right there in the meeting and will be conducting these tests over the coming three weeks.  Several of the larger firms also committed to getting more user awareness training into the hands of their end-users.  This is by far the biggest point of vulnerability and must be addressed by business if they plan to protect their data.

© 2013, David Stelzl

01
Feb
13

How Did A Company Get 90% of Their C-Level Audience To Commit?

imagesOne of my clients in Tampa just completed a very successful marketing event…in fact, 90% of the CIOs who attended this lunch meeting signed up to have their data center infrastructure assessed.  How did they do it?

In this case they had a former CIO do the speaking.  Understanding the pressures on the CIO role is critical – things are rapidly changing for IT leadership.  Every day the CIO journal (your are reading this, right?) is reporting on trends that are forcing CIOs to become business level participants.  Rather than focusing on 5 9s up time and the next major OS upgrade, the new CIO has to be thinking, “How does my company become the next Amazon.com?”

At the end of their presentation they offered a complementary assessment.  It’s important to note that this assessment is not really free – it’s complementary.  In other words, it has value and is worth paying for.  But as I explained to a senior VP of sales the other day, the trade off may be months of courting a new company.  Which is cheaper, two or three days of intense assessment work, or 3 to 6 months of lunches and golf outings?  They quickly agreed, the assessment makes sense.

You can find out more on how to put together an event like this – my new guide to Event Marketing is available right here in an ebook format (CLICK).

© 2013, David Stelzl

10
Jan
13

Another One Day Sales Cycle – It’s a Recipe, Not a Numbers Game

IMG_0993It’s a recipe – not a numbers game.  (But wait!  Notice the picture on the left – somehow Hilton decided to select me as their guest of the day.  Little do they know, I’m a devout Marriott Elite customer – but the service here was excellent).  Last night I received a call from one of my clients – in one day he closed a new client deal for managed services! How?  He was so excited, he called me just to share the excitement.

It’s the conversion process I outlined in yesterday’s video blog post.  There’s some event – this can be anything that leads to an assessment.  I like 1-to-many events because they’re efficient, but it can be something one-on-one. It must be educational.  It leads the prospect to want to at least take a look.

Then there’s “Creating the urgency”.  This can’t be FFUD (fabricated fear, uncertainty, and doubt) – it must be real.  Usually, if you look closely at the business, in the security space, there is an urgent issue.  A high percentage of the companies you call on have a serious problem they don’t know about.  My client’s SE found it – they were running critical applications and their back up solution was failing.

Converting the next step – to fee based business, is a matter of persuasion; guiding truth around other’s mental road blocks.  My client executed on this flawlessly – the result…contract in hand…master the recipe and grow your value – this leads to business growth.

© 2013, David Stelzl

09
Jan
13

The Event Marketing Conversion Chart

This week I’ve had the opportunity to work with several clients in person and through my coaching program on building their event marketing strategy.  It doesn’t matter what size company you call on, or what verticals you might be focused on, mastering this process will help you take your business to the next level…rethink your marketing strategy for 2013!

02
Jan
13

Kicking Off The New Year w/ A Strong Pipeline

On StageIf you timed your events at the end of the year, you should be starting 2013 with new business in January.  I just got off the phone with one of my clients in the mid west who did just that.  At the end of November they held their executive facing event.  We worked on the invitation process, invited CIO level attendees – mostly new prospects, and came prepared with a compelling offering as a next step.

The meeting topic focused the CIOs on the future of IT, transformational technology, and what these technology leaders will need to look like if they are to remain relevant in the coming year.  The event was so successful that 100% of the attendees signed up for a follow up strategy session.  One new prospect went through the strategy session in December, signed off on several projects, and introduced the hosting reseller to several other firms where this same message will be presented in the coming weeks.   The sales cycle was about two weeks…not bad for a new prospect in the mid-market.

In summary here’s what we did…

1. Scheduled the event for a C-Level audience…it was invitation only.

2. We refined – but used the same presentation we’ve been using.  We’re perfecting, not reinventing the wheel.

3. Prepared the compelling offer – in this case a strategy session that was worth paying for- but offered it as a complementary meeting.  My client can do this because, when done well, it will lead to more business.

4. Delivered enough value to earn an immediate contract and a referral – actually, several referrals.

Make sure you have a marketing plan in place for 2013!  If you’ve not read my book on Event Marketing, you can get it right here!

© David Stelzl

08
Nov
12

Event Marketing Finally Makes Sense

04
Oct
12

5 Reasons Executives Won’t Attend Your Lunch & Learn

I had several conversations with consulting company sales people yesterday regarding event planning.  By far, most lunch & learn events don’t appeal to business owners and executives.  They attract the IT and security people.  On the other hand, most of those I meet with tell me, they would like the business leaders there.

Whether you agree or not, I am adamant about getting business leaders to these educational events.  This is the group that must understand the liabilities and risks associated with data loss.  This is the group that has the power to turn things around.  But this is also the hardest group to attract.  Here are 5 reasons this group won’t attend your next event…fix these and you’ll be on the road to fixing your events:

  • You didn’t invite them.
  • They don’t want to sit through a session designed for a technical audience.
  • They don’t want to meet with a mixed group – executives and technicians.
  • They don’t want to be sold to – a product oriented meeting designed to sell technology gear.
  • They don’t know anyone on your attendee list – it must not be that important.

Fixing Your Customer Event

Consider making it invitation only.  And be willing to reach out to business leaders in your community by phone.  Be ready to explain the value of your event to their administrative assistant.

Make sure your program is designed to educate business leaders, not field engineers.  Executives don’t need to know about protocol stacks, virtualization technology, or techniques for securing cloud applications.  They  do want to understand industry trends, competitive advantage, and liability.

Don’t create an event that appeals to both technologists and business leaders.  It won’t work.  The business leaders will lose interest when you start talking tech – the technical people will not appreciate the high level approach needed to appeal to executives.  Their different roles in the organization demand a different learning track.

Stop selling!  If you think your vendor sponsors must be the center of attention, you’ve made a mistake.  They want the same thing you want – an opportunity to fix real business problems.  Show them a better way to accomplish this and your partners will support your efforts.  The business leaders I am talking about have the ability to buy, but they don’t want to be sold.  They do want education.  The sale will come later where real needs exist.

Focus on creating a networking event.  I talk with business leaders of technology companies all the time.  They spend their own money to attend all kinds of partner events.  Half the value, they tell me, is in the relationships and networking that takes place during the breaks.  Can this also be true of your lunch & learn events?  It can.

© 2012, David Stelzl

PS. My new book, Event Marketing, 7 Secrets to Profitability Using Lunch & Learns and Sales Events will be out in just one week – stay tuned! – Oct 10th.




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