Archive for August, 2011

31
Aug
11

Back to School

Back to School!

It’s time to get back to school…that means our kids are back on a busy, productive schedule, with goals and timelines.  But before that can happen, my wife and I sit down to evaluate where we are and figure out where we are going.  Soon activities, holidays, and school work will crowd our days, and if we’re not careful, we’ll find ourselves busy, but not necessarily headed toward anything important.  The end of summer signals a time for strategic planning for all of use!  Don’t miss this moment!

Review the Plan

If you’re on the calendar year, you have one quarter left to make the year worthwhile.  Hopefully you have a plan your working through to build your business – prospects you’re working on, a pipeline your closing, quotas you plan to meet, and career goals to take your business to the next level.  If you don’t, you might want to get something in place for Q4.

Plan to Fill Your Pipeline Now

Once the holidays hit, people are hard to reach.  Sure, there may be budgets at year end that must be spent, but setting up a strong pipeline early in the quarter makes year-end a whole lot easier.  Get a call plan in place and start setting up meetings through September.  Make a strong push to get as many meetings lined up as possible right now, so that you are working toward closing in October, or early November.  Most projects can’t be invoiced until they are completed, so give yourself time to close and implement before year end.

Event Planning

Demand generation events are one of the best ways to build your business if you are looking for new clients.  There is still time if you start now.  It takes about 60 days to plan a worthy event, so that puts you into mid-October.  Plenty of time to do the event and execute the follow-up plan.  Follow-up could take anywhere from two to four weeks, so start thinking now.  Otherwise you’ll be into January before you know it.  You don’t want that.

Review Time Usage

The biggest issue in sales is managing time wisely.  Where do you spend it, who do you focus on, and where is time being wasted? Sales is a busy business.  Review your last three quarters – where are you wasting time?  It’s like your family budget – if you don’t review it monthly, you may find yourself floating along, working hard, but not actually accomplishing your primary goals.  Soon, you’ll look back and see that your time is spent, people are on holiday, and you’re hoping to make a come back next year.  Too late…do it now.

© 2011, David Stelzl

 

29
Aug
11

From Vendor to Adviser Book Update

Actual picture of my book in process

Several have asked about the new book, From Vendor to Adviser…so here’s a quick update…

First, here’s a picture of the book in process.  If you see any errors on the screen, let me know…

The good news is, I’ve completed the first draft.  I am now running through it to make some minor changes, update a few things, and adding a some new ideas to make it more practical. For instance, I’ve added case studies to present a better picture of how some of the concepts and recommendations have been implemented by various clients.

By this weekend, I’ll be shipping 13 chapters (the entire manuscript) to my highly competent editor to comb through it.  We’ll spend the month making grammatical corrections and adding some structure.  At the same time, I will be adding a few pictures and have my cover designer go to work to get artwork and some quotes for the back cover done.

Then, with fingers crossed, and a lot of help from those who support me in this type of effort, we should have a final product by end of month – September that is.  And at that point, we’ll have a listing on Amazon as well as my website at http://www.stelzl.us.

The hardest part of this whole thing is making sure the content is usable.  I have lots of ideas, but the challenge is always in keeping the descriptions brief, while providing enough information to actually allow you, the reader, to use what I’ve written.  That is my goal for September – to produce a book that provides concrete ideas that will allow you to truly transform your business approach.  Stay tuned…it will be out shortly.

© 2011, David Stelzl

25
Aug
11

Discipline

Hudson Taylor wrote, “At first the task looks difficult, then it is impossible; then it is done.”  Disciplines of health, parenting, work…it takes discipline to get started, endurance keeps you going.  At the end of the day, the discipline of exercise, getting on my bike, followed by endurance to finish the race.  I do it to maintain health and life balance, and to spend time with my kids…not always easy, but necessary.

Coming into an office after weeks of unprofitable calls, there is a discipline in getting started again – endurance to continue to process.  How tempting it is to “fritter and waste the hours…” when the task looks impossible.  Reaching the goal requires more than skill – it requires discipline, endurance, determination.  Failure comes, not so much from a lack of skill, but more often by giving up…

© 2011, David Stelzl

24
Aug
11

No More Cold Calling!

People don’t call you back?  That’s because there are too many telemarketers with bad scripts beating you to the punch.  Instead, try creating great content…when people receive great content, or see it on a blog, they subscribe.  Rather than pounding phones, I’d rather be sifting through new subscribers.  Start writing, speaking, tweeting, etc.  But before you do, consider what content will really appeal to your audience.  People want ideas – they want solutions to today’s problems.  Rather than ranting about technology issues – think about the struggles your clients face every day.  People would rather follow innovators than frustrated sales people.

© 2011, David Stelzl

23
Aug
11

Some of My Favorite Salesforce.com Comments

Taking copious notes has always been a discipline I’ve embraced.  Whether in school, a seminar, or even Church, I like taking notes – not everything that’s been said, but the ideas that come as a result of the speakers insights.  My CRM database, Salesforce.com is no exception!  I use the history section to keep notes on meetings, but the description field is where I keep the important insights!  Here are some favorites I come across as I call on people:

DON’T CALL

Requested free copy of The House & the Cloud

THIS PERSON IS NOT A DECISION MAKER

NOTHING EVER CLOSES WITH THIS ACCOUNT

Referred by ***** on ******

Gave exceptional feedback on my keynote at *******

Kids names are….

Spouses name….

Birthday….

Take notes, put them somewhere you’ll see them, and make them meaningful.  Remembering key details, whether they say “This person never buys anything,” or “Birthday on ….” provide important direction on how to engage when opportunities come up.  (Might be a perfect fit for carrying an iPad into your next sales meeting!)

© 2011, David Stelzl

22
Aug
11

David Stelzl – Speaker at the Home School / FEW Family Conference in Virgina

It’s been a great week – first, speaking in NJ to business leaders on the topic of security awareness.  NWN, along with Cisco, McAfee, and HP sponsored this event in an effort to educate managers on the trends we are seeing in cyber crime and data loss.  Then off to Virgina to speak to home schooling families on the subject of entrepreneurship; a topic I have focused on this year, not just with families, but with anyone building a business in this unstable economy.  This includes sales people, business owners, resellers, vars, and smaller high-tech firms, as well as those going into business with new ideas.  A couple of points worth reiterating:

Your competition isn’t as smart as you think

Competition – most are competing on price!  If you sell high-tech solutions in a high-involvement sales model, you don’t want to compete on price.  Especially if you resell technology!  There’s just not enough margin in it.  As I told students in VA this weekend, people stop learning when they graduate.  I’m not sure why that is, and it’s not universal, but it is common.  People have stopped reading meaningful books and have largely turned to their friends for counsel.  When someone hears negative comments, they tend to dismiss them rather than looking for the truth in it. The world is full of time wasters and mediocre performers.  Study, seek out wise counsel, learn from others mistakes, read great books, take notes, and use your discretionary time wisely.  Then schedule free time to relax, goof off, and enjoy the weather.  When it’s scheduled, it makes sense; when it’s part of the daily routine, it leads to ruin.

Come up with Bad Ideas

I love what Seth Godin says about ideas in Linchpin; People don’t have good ideas, but they don’t have bad ideas either – they just don’t have any ideas (I’m paraphrasing here).  You can’t come up with great ideas if you don’t come up with ideas…most of them will be bad ideas, but that’s okay.  Just start coming up with ideas.  Take time to think, brainstorm, collaborate.  Interview people, watch people, think on what you hear and observe, and start writing about it.   As you write and think, you come up with ideas.  Look for the good ones and execute.

Focus on Your People Group

People Groups – This is a powerful concept.  I used the example of a lemonade stand in my talk this weekend.  Let’s say you decided to start a lemonade stand.  You might sell to anyone…but suppose you begin to realize that most of your customers are bike riders on long rides, passing your house on weekends.  You might decide to expand your business, carrying snacks – maybe Twinkies! But bike riders don’t really need Twinkies – instead they might like Goo or Power Bars.  Later, you might even start to stock bike parts.  Suddenly, it’s not about food, but rather, meeting the needs of bike riders.

In another discussion I was talking with someone who raises bees, sells honey, and provides equipment and expertise.  “Is it about the honey, health, or beekeepers?” I asked…If it’s about your own bees, you won’t be successful.  If you aim to help people with health, you may find your adjacent markets take you into all kinds of health areas including supplements or organic farming.  If it’s about helping beekeepers, selling bees, and supplies, etc, your adjacent markets look much different.

The point is, you need to know who your people group is.  From there, you should be studying their specific needs in order to solve the problems typical among your people group.  Once you have that – you must become the best person to meet those needs; suddenly price is not the issue.

Your Hand on the Pulse

What would Google do?  I mentioned Jeff Jarvis’ book before, What would Google Do?  It’s worth a read – the market is changing.  Sun UNIX workstations used to be a highly profitable business, Novell was at one time the go-to NOS company, and perhaps everyone will be sporting iPads in place of laptops if things continue to go well for Apple.  I spoke with one young man in the real-estate business.  How will real estate change -  how is the Internet taking over some of the value agents used to provide?  This sames question must be asked by every company, especially by those of us in the high-tech market.

© 2011, David Stelzl

19
Aug
11

Closing the Million Dollar Deal

How did one of my clients close a million dollar deal?

1. It started with  an event – a prospect, someone she had not done business with in the past, came to an event geared toward educating our audience on the trends and risks associated with today’s cyber criminals.

2. An assessment was done – it was complementary, but led to a greater discovery process that was fee based.  Not a million dollar assessment by any means, but capable of introducing my client to just about anyone in the company.  This took a change in the solution provider’s approach – normally they would send the engineers in to gather some data, put together some plans, and pitch it to IT.  All of this had to be changed – the sales person had to get involve with senior management; she had to put her consultant’s hat on.

3. Gathering business related information, brainstorming over the right questions along the way, and building a strategy to create justification along the way – this required figuring out exactly who would be involved in the approval process, and what politics might get in the way.  Most of this was outside my client’s  normal process – but she was willing to take the steps – take on the risk of failing in order to reach her objective.

4. Delivering the results – normally this would be emailed over to the client.  We had to change this.  Instead, she insisted on meeting with both managers and technicians.  The presentation would have been given by her engineer, but not this time.  Instead it had to be done by her.  Something she wasn’t sure she could do.  But she did.

5. In the end, they said they would take a look at it.  No immediate close, but momentum in the right direction…two weeks later, a decision was made in favor of moving forward.  What made this successful?

  • There is no guarantee – these are people, subject to every kind of inconsistency.  My client’s job was executing the plan and hoping her clients would see her value. They did.
  • The discovery process had to change – it had to be re-engineered for executives, using impact related questions.  The end result had to demonstrate impact vs. likelihood.
  • The report had to be written by non-technical people, in business language, and the presentation had to be delivered to business people by business people.

None of these things were in the sales person’s normal comfort zone – she had to step out, take a risk, and do something she had never really done.  It could have failed, but it didn’t.

© 2011, David Stelzl

18
Aug
11

Speaker David Stelzl Discusses Managed Services Following Technology Summit

© 2011, David Stelzl

16
Aug
11

Anonymous News; trends we should be watching

Anonymous – just in the past few days these events have either happened or been announced as threats.  As I prepare to speak at a luncheon for technology managers in the Northeast this week, it is clear that the trends are changing – information theft is still a huge problem, however, Anonymous clearly dominates the cybercrime headlines with their hacktivist agenda.  As you work with your clients, “briefings” on what actions companies should be taking, should be forefront in your mind.  Especially if you call on larger accounts, it makes sense to educate business leaders on the trends we are seeing here, the types of activities that might be targeted by such a group, and what defense systems must be deployed to counter such an attack.  It’s clear that putting up a firewall doesn’t work.

1. Facebook threat – Nov 5th…we’ll see what happens! – protest over privacy concerns.

2. Fullerton Polica (California) – announced attack over homeless man’s death

3. Bart (San Francisco) train system…shut down due to protest

4. Operation Britain – scheduled for Oct 5 in response to Governments “Iron fist”

5. Syrian Ministry Of Defense Website Hacked By ‘Anonymous’ for brutality

6. 7.4 GB file with emails and personal information from 56 different law enforcement agencies

15
Aug
11

BART Clearly Does Not Have it Covered

Again, Anonymous proves that IT does not have it covered.  Announcing an attack, and then successfully executing, is a demonstration of the power hackers have.  This time a political move over blocking cell phone coverage on the train, Anonymous posts customer lists with associated information of those traveling on BART.

The real problem here is in BART’s approach to security, not Anonymous and their agenda.  Who is responsible for BART’s security strategy?  Are people mad at Anonymous, or those watching over BART’s data.  If Anonymous didn’t exist, it would be someone else.  It’s a wrong mindset to think cybercriminals should go away – because they won’t.

© 2011, David Stelzl

 




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