Archive for April, 2010



07
Apr
10

The Managed Services Strategy

Today we completed another strategy workshop specifically on building the managed services offering.  Few comments should be noted for those of you still working on making this a success:

1. The value you bring to the client has less to do with the technology used in the back end, and more to do with understanding your clients’ core needs – needs that can be met through some type of managed programs.  Start by identifying core needs and then figure our how to package aspects of your service to address them.  Then put together the right technology.  This should all hing on consultative and project oriented services you already provide.  The plan must proceed the technology choice.

2. Price it right the first time.  You’ll be sorry if you sell this to everyone only to discover it isn’t profitable.

3. It’s tempting to build it, then figure out how to sell it.  Selling it may be the hardest part – figure some percentage of your client base will buy it.  Then what?  Client acquisition is critical to the success of this offering.

4. Finally – managed services is a commodity.  Your success in selling this will depend on your ability to attach it to higher value activities that precede the sale of manged services.

P.S. I’m writing this while riding from Boston Logan to my hotel – isn’t technology great!

© 2010 David Stelzl

06
Apr
10

Hiring Great People

Jim Collins tells us in his book, “Good to Great”, that successful business planners start by assembling a top-notch team, and then figure out what they will actually do for business.  The people matter, and the best offerings will fail without great people.  This Friday at 11:30 I will be addressing this critical issue – after overseeing hundreds of interviews I have put together what I think will be invaluable insights on how to build your hiring process, read between the lines on resumes, and ask questions that will reveal weaknesses you need to know about before making an offer.  Here are some points I plan to cover in detail:

  1. Why it is so hard to find great people
  2. Where to look
  3. How to discern between great people and liars
  4. How to measure character and evaluate skills, especially with sales people
  5. How to build a hiring team that will reduce the chances of making a mistake
  6. How to figure out quickly if this person will work
  7. What to do if things are heading for disaster

Whether you attend or not, you need to know; 70% of people surveyed in one study I read agreed that they would lie on their resume and in their interview to get a job.  The cost of interviewing and bringing someone on is high…making a mistake can devastate existing client relationships, cost the company as ramp-up money is paid from the bottom line, and infect your team with cancerous people.  And it’s getting worse….you’d think there are more great people to hire given the economy.  Not true.  There are more people who have been cut for lack of performance as financial pressures mount.  This has put more people on the street, and made it more difficult to find the great people you need to hire. Don’t miss this!

Sign up here: http://www.stelzl.us/business_strategy_TeleS.asp

05
Apr
10

Raising Entrepreneurs; Ideas from the weekend

This past weekend I met with a group of budding entrepreneurs to discuss ideas and strategies for starting profitable business ventures.  Following are some notes and comments from our time together.

1. One of the young men, in the process of consulting with companies on web design and online marketing was hitting a wall on price negotiations.  The issue?  Value has to proceed price!  The buyer has nothing to compare the price to, simply because the project was quoted without a consultative look at the right approach and corresponding value.  When proposing a project, find out what business impact is expected.  If the project will help grow the business by millions of dollars, what’s a few thousand to get it done?  The hurdle becomes likelihood of outcome rather than budget.

2. Some of our time spent on Mastering Boardroom presentations highlighted several common mistakes in effectively presenting.  Here are a few items worth noting:

  • You have 6 seconds to grab your audience.  Don’t waste them on small talk getting started – try a question or a attention grabbing story.
  • The structure of your presentation is critical.  Think of it like a song – it has a structure the listener can follow.  When it’s over, it’s over.  So only end one time!  (this is my personal greatest irritation with speakers – ending twice.)  And don’t jump around between points.
  • Don’t read your speech.  (Not from the paper or the slide.)
  • Cadence is important.  People who don’t speak professionally may speak in spurts, draw out obvious bullets to the point of boring the audience, or speak so fast no one can hear the words.  Pace your talk, speed up where it makes sense, explain the details when needed, and practice articulating each word.
  • Listen to yourself!  It takes hundreds of speeches to sound like a professional, so speak often, record yourself, and take time to listen to each talk you do.  This is important for any sales person responsible for reviewing proposals and ideas with management teams.

3. Meet the basic needs of your customer base.  Everyone struggles with at least one of these basic needs: Financial freedom, health, marriage and family harmony, and personal happiness.  Chances are, if you can provide one of these in the course of your businesses dealings, you’ll have loyal customers.  Of course, when you’re selling to businesses, focus your value on the Four things Buyers Buy ™; ROI, competitive advantage, operational efficiency, or risk mitigation.

4. A great business model should have a recurring model or passive cash flow aspect to it.  If you can get 40% of your revenue through this aspect of your business, you will feel much better at the start of the month.

5. In setting your vision, think about; Your passion, market need, and economic engine.  Your offering must have all three.  If there isn’t a sustainable economic engine, the business has a 1 in a million chance.

6. Your message has to be great.  Great products without great marketing, rarely make it.

7. The right people in the right seats may be more important than the product or offering (according to Jim Collins, Author of Good to Great).  Great people make mediocre things work.  A poorly performing team will kill a great idea.

© 2010 David Stelzl

01
Apr
10

Another Cloud Computing Security Concern

New York Times posted  this recently – And thanks to Fred at HP for sending this.  Yahoo email hacked!  Again, China is mentioned as the hacker’s origination.  For those of you fighting against people moving to the cloud – keep these articles in front of your clients!  I spoke about this in an interview a few posts down…creating large targets like Google and Yahoo, with all of our data, just doesn’t seem prudent to me.  Read more here: http://www.nytimes.com/2010/04/01/world/asia/01china.html




Free Book

Subscribe by Feeder

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 263 other followers

My Twitter Profile

Order Now!


Follow

Get every new post delivered to your Inbox.

Join 263 other followers