Archive for September, 2009

30
Sep
09

Our Economy – the Test of True Value

The newspaper says we’re out of the recession! I read this just about a week ago, yet many of the sales people I work with across the country are struggling to close business. Budgets are tight, companies are not spending; in fact many have reported this quarter to be the toughest since the economy began to tank. Don’t let this become your focal point!

Buying is always a question of value. Companies are spending money, the question is, what are they buying? And who are they buying from? I met with a close associate yesterday who shared with me from one of his recent C-level meetings. Security is a major issue for those who understand what’s going on out there. In his meeting, the CEO of a major corporation was very focused on security! He had not delegated this to his IT staff and he is looking for advise. This is common among companies around the world right now. For those who don’t understand, it’s a matter of education. But it has to be compelling! The HARD SELL is not going to work, in fact it’s guaranteed to chase your prospects away. The product sale is the same.

If you’re having trouble closing business, remember that impact and likelihood are the measures of justification. What is the impact of something bad happening to me, and what is the likelihood? Most will agree, impact is high on critical systems when there is down time, corruption, or theft. At the same time, few understand the likelihood – this is where you come in. Become an expert at measuring and communicating likelihood, and you’ll find the business climate is not so bad.

29
Sep
09

Scary Cell Phone Ruse

 

Who knows if this story is true, but it certainly is credible.  If your clients aren’t worried about security, send them this video!  Thanks Nate, President of Network People, for passing this on. Note: You’ll have to click to view on YouTube as embedding is disabled on this video clip.

25
Sep
09

Taking Branding to the Next Level

Building your brand is a full-time job, and necessary if you’re to be seen and treated like the trusted advisor.  Everything you do online, in person, or in writing contributes to the image you project.  The above video is a perfect example of taking branding to the next level.  Getting client testimonials online can be a powerful way to reach out to new businesses.  Do this:

  • When major problems are solved and your client knows it, record it.  Written or video, both contribute to your brand.
  • Marketing events should always be recorded!  It costs about $300 to hire  a professional videographer.  Record attendee reactions, the speaker, and highlight the message just as Sklar has done in the attached YouTube video.  Don’t forget the client testimonials after the event.
  • Use local media and press releases whenever you hire someone, promote people within, or set up an event.  Create market buzz by being in the news, even if you have to send out the press release yourself.
  • Target your message to buyers.  Highly technical material may appeal to IT; budgets come from the top.

Sales people – don’t wait for your marketing department to get on board.  With today’s technology, there is no excuse for not building a personal brand with your clients, your events, and your success story.

24
Sep
09

Persistence Pays

Thanks to Mark Mandrino, President of Achieved Solutions, for passing on a great reminder on just how many calls sales people should make before calling it unqualified…the bottom line, keep calling until they threaten your life. Read the article for more details.

http://consultativesalescanada.blogspot.com/2009/09/how-many-times-should-i-call-by.html

23
Sep
09

Personal Branding – Careful what you post!

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Everything you put online contributes to your personal brand.  As a sales person, consultant, or solution provider, your brand matters – make sure it’s excellent!

21
Sep
09

$115 and You too can capture hospital data!

Great article sent in from Tom at  Heit.  A couple of things worth noting on this one:

  • It only set Scott back about $115 to begin capturing hospital data…that is until he got caught!
  • It took the hospital over 1000 screen captures to figure out they were under surveillance.
  • This crime was the result of a disgruntled lover – could have easily been an employee
  • I’m sure IT thought they had it covered….

http://www.pcworld.com/businesscenter/article/172185/misdirected_spyware_infects_ohio_hospital.html

 It was a bad idea from the start, but even as bad ideas go, this one went horribly wrong.

 A 38-year-old Avon Lake, Ohio, man is set to plead guilty to federal charges after spyware he allegedly meant to install on the computer of a woman he’d had a relationship with ended up infecting computers at Akron Children’s Hospital.

 In late February 2008, Scott Graham shelled out US$115 for a spyware program called SpyAgent and sent it to the woman, according to a plea agreement filed in the U.S. District Court for the Northeastern District of Ohio.

 He allegedly sent the spyware to the woman’s Yahoo e-mail address, hoping that it would give him a way to monitor what she was doing on her PC. But instead, she opened the spyware on a computer in the hospital’s pediatric cardiac surgery department, creating a regulatory nightmare for the hospital.

 The complaint does not explain how Graham managed to convince the woman to install the program, but clever attackers often trick their victims into clicking on files by saying that they are interesting videos or some kind of useful software.

 Between March 19 and March 28 the spyware sent more than 1,000 screen captures to Graham via e-mail. They included details of medical procedures, diagnostic notes and other confidential information relating to 62 hospital patients. He was also able to obtain e-mail and financial records of four other hospital employees as well, the plea agreement states.

19
Sep
09

Availability is part of Security

Every day one of my computers complains about something…it might be my  trusty laptop or one of the various desktops running mission critical systems for my business.  Sometimes  it’s malware, other times it’s buggy updates automatically downloaded to my system.  So what’s the solution?  You can turn off auto updates on the OS, but at some point you have to test and load some of them if you’re to keep up with security advice that says, “patch you system”.  Me, I just couldn’t take it any more, so I’ve purchased my first Mac.  I’ll keep you posted, but so far, this is turning out to be the best security move I’ve ever made.  I wonder how many support dollars are being made just because Vista doesn’t really work.

18
Sep
09

Effective Marketing Always Wins over Techincal Prowess

I have a date!  October 20th at 11:30 est – mark your calendars…I will be presenting some of the most effective means of Marketing to Managers.   Since the onset of this business, I’ve met numerous sales people inundated by vendor email and product announcements calling for their devotion.  Don’t do it!  I don’t mean you won’t need to know you products, but rather, prioritize.  Make sure you spend at least as much, or more time becoming a great consultative sales person and marketeer.  History has proven that top marketing companies always win over technical virtuoso.   

You’ll get a FREE copy of Data@Risk, my latest book specifically written to executives and asset owners, showing them exactly why their security investments are not paying off.  I’ll share with you at least 4 strategies to reach new prospects, how to engage influencers who block you from buyers, and when and how to move up in the account.  I will be using Data@Risk as a marketing tool in this presentation, so make sure you sign up in time to receive your book for October 20th.

You can sign up online at: www.stelzl.us/subscribe_teleseminar.asp

17
Sep
09

Immediate Justification

When your technical department comes back with an assessment, whether complementary or paid, it should produce immediate opportunity!  If someone from the outside has installed secret code on your client’s PC and is able to access that system surreptitiously, will your client see it as critical?  Not if you simply tell them they have a virus or a port is open.  The message must be translated into an impact statement – “People have access to your finances and are using your computer to send out Trojans that give hackers access to all of your systems, as well as your client’s systems (a liability for your client)!”  This is urgent.

Understanding how spam works, and just how many computers are infected, will help you create a more powerful message.  Bursts of spam touting videos of Michael Jackson, IRS forms, and other hot news are used to propagate infections (bots).  Once infected, a system then becomes a relay, resending this infection to its contact lists.  Spam is not just annoying, it’s dangerous.  A recent post on my blog from ABC News claims 40% of all systems are infected. 

While systems may be protected by antivirus programs, bots are constantly changed to avoid detection (called polymorphic).  Tens of thousands of messages are sent at a time to infect systems while security vendors are working hard to catch up.  By the time they do, it’s too late.

In a today’s USAToday, the author of an article on spam states that systems, once infected, often must be rebuilt in order to completely resolve the issue. 

Change the way you message this to communicate high impact, urgency, and liability – this creates justification.  Read more in today’s USAToday:

http://www.usatoday.com/tech/news/2009-09-16-hackers-email-spam_N.htm

14
Sep
09

Marketing to Management

Mark your calendars for October 20th at 11:30 Est – I’m starting up my Teleseminar series again now that summer is over!  This session focuses on strategies guaranteed to grab the attention of business owners and executive management.  You’ll also receive a FREE copy of my latest book, Data@Risk, which was written specifically to get sales conversations started with the right people. Stay tuned for details in my August newsletter due out this week.